Summary
- The repairs sold on Menddie.com are provided by service providers, but Menddie takes responsbility for the service on the platform.
- Should these terms and conditions conflict with the individual service providers’s terms and conditions, service providers terms and conditions take priority.
- You can cancel your order within 14 days after placing it if the repair work has not yet started.
- Items must be delivered to our service providers within four weeks after the order is placed. After four weeks we will credit the order to a gift card, which will be valid for three months.
1. Delivery time
Typical delivery time for repair services is 5-14 working days. The customer will be informed by e-mail about the progress of the order. Registered users can also follow the progress of the order in real time by logging in to their account.
We will contact the customer by e-mail or phone if the product cannot be repaired as requested. In this case, the product will be returned to the customer or, if possible, a new agreement will be discussed to modify the order.
2. Delivery methods
Customer is responsible for shipping the items safely and securely to the Service Provider. Menddie Oy is not responsible for any lost or damaged item.
The customer is responsible for preparing and packing the items for the first shipment, for example with a suitable plastic or paper bag. If the order includes repairs from more than one service provider, the customer will deliver the products separately to each service provider.
3. Repair services
Repair services are carried out by Menddie's service provider partners. The customer selects the service provider of his choice when placing the order. Menddie may also refer the repairs to another service provider if necessary.
The content of the repair services will vary depending on the choices made by the customer when placing the order. The customer may include specific requests or comments in the order.
Providers may also charge the customer for additional repairs in the event of a perceived need for more repairs or inadequate choice of service. The customer is not obliged to pay for additional repairs, in which case they will not be carried out. If the repairs cannot be carried out without additional repairs, the order will be cancelled and returned to the customer.
4. Complaints
All complaints regarding the order or delivery should be made within 14 days of receipt of the repaired or cleaned product by e-mail to info@menddie.com.
The customer has the right to complain if the repaired product has been damaged during repairs service, its condition has deteriorated or the repair work does not meet the requirements. The customer must be able to prove the fault of the service provider, for example with comparable photos of the product taken before and after. Due to the handcrafted nature of the repair services, the customer accepts that the repairs ordered do not resemble the images presented on Menddie's website or elsewhere.
If the repair service is incomplete or defective, Menddie will carry out a new repair or give refund for the price of the service.
5. Order Cancellation
The customer has the right to cancel his order without giving a reason within 14 days of the order if the repair work has not yet started. To cancel the order, the customer must contact Menddie's customer service by email at info@menddie.com.
Menddie reserves the right to cancel the order fully or partially should the repair service ordered is no longer available, the service providers concludes that the repair cannot be carried out according to the customer's wishes, or the ervice provider refuses to repair the item.
The cancelled order will be credited according to the customer's wishes, either according to the original payment method, directly to the account specified by the customer or as a gift card. Any promotional codes used for the order will be returned for use but will not be extended.
The value of the order will be partially or fully refunded depending on the nature of the cancellation.
6. Payment
Services sold on Menddie.com are subject to a fee and are paid for at the time of ordering.
Menddie uses payment services from the providers listed below to pay for your order. The payment services own terms and conditions apply when using them.
Stripe, card payments https://stripe.com/payment-terms/legal
PayPal https://www.paypal.com/uk
8. Exceptions for warranty repair customers
Warranty repair is a repair service provided to the recipient by Menddie's partner businesses at no charge to the user.
The same terms of delivery apply to the recipient of warranty repairs, with the following exceptions:
There is no charge for warranty repairs and delivery costs.
In the event of a complaint, Menddie will take corrective measures with service providers. If a repair is not possible, Menddie's Business partner will process the complaint. No compensation can be accepted in a case of a cancelled order.